GGL Bet Privacy Policy –
Malaysian Member Data Protection

1Introduction & Privacy Commitment

GGL Bet ("kami", "platform") is fully committed to protecting the privacy and personal data of all our members in Malaysia. This Privacy Policy is established in accordance with the principles of responsible and transparent data protection.

We understand that your personal data is a trust placed in us. Each time you register, log in, make a deposit via Touch 'n Go eWallet or DuitNow, place a bet on BWF badminton or Malaysia Super League football, or simply browse the GGL Bet – certain data may be collected to ensure your experience remains smooth, secure, and personalised.

This Privacy Policy clearly sets out: what data we collect, why we need it, how we use it, who it may be shared with, and what rights you have as the data owner. We will never sell your data to any third party for marketing purposes without your consent.

2Types of Personal Data Collected

GGL Bet collects various categories of data depending on the nature of your interactions with our platform:

We only collect data that is genuinely necessary to provide the service GGL Bet to you. We do not collect sensitive information such as medical data or religious beliefs unless required by law.

3How Data Is Collected

GGL Bet collects your personal data through the following means:

• Account Registration: Information you provide when completing the registration form, including your name, email address, phone number, and date of birth.
• Identity Verification (KYC): Documents you upload, such as your MyKad or passport, to verify your identity and age.
• Financial Transactions: Information shared when you make a deposit or withdrawal via FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, or any other Malaysian payment method.
• Platform Usage: Data collected automatically as you browse, play, or interact with the GGL Bet platform.
• Communications: Information you share when contacting our support team via live chat or email.
• Cookies and Tracking Technologies: Data collected via cookies, pixels, and similar technologies to enhance the user experience.

4Purposes for Using Personal Data

The personal data we collect is used solely for legitimate and transparent purposes. GGL Bet uses your data to:

• Account Management: Creating, verifying and maintaining your member account on the GGL Bet platform.
• Identity Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with KYC requirements.
• Transaction Processing: Securely processing deposits and withdrawals via your preferred Malaysian payment methods.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage and suspicious activity.
• Customer Support: Providing effective assistance when you contact the GGL Bet support team.
• Service Communications: Sending you important notifications about your account, transactions, promotions, and policy updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Platform Improvements: Analysing usage data to improve the functionality, performance, and user experience of GGL Bet.

5Data Sharing & Disclosure

GGL Bet does not sell, rent or trade your personal data to any third party for marketing purposes. However, in certain circumstances, your data may be shared with the following parties:

• Payment Service Providers: Transaction information is shared with authorised payment processors such as FPX, DuitNow and other Malaysian e-wallet providers to facilitate secure deposits and withdrawals.
• Technical Service Providers: Companies that assist us with platform operations, server hosting, analytics, and technical support — all bound by strict confidentiality agreements.
• Regulatory Bodies & Authorities: Data may be disclosed to Malaysian authorities or regulatory bodies if required by law or court order.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies to protect the integrity of the platform and the interests of all members.

Any third party that receives your data from GGL Bet are subject to strict data protection obligations and are only permitted to use the data for the specified purposes.

6Security & Data Protection

GGL Bet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and GGL Bet servers is encrypted using industry-standard 256-bit SSL technology.
• Secure Data Storage: Personal data is stored on servers protected by multi-layered firewalls and intrusion detection systems.
• Access Control: Only GGL Bet staff with specific authorisation may access member personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA to protect their accounts from unauthorised access.
• Regular Security Assessments: The GGL Bet platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.

7Data Retention Period

GGL Bet only retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

8Your Rights as a Data Owner

As a member GGL Bet in Malaysia, you have the following rights regarding your personal data. We are committed to helping you exercise these rights with ease and without unnecessary barriers:

To exercise any of the rights above, please contact us by email at privacy@gglbet.click. We will respond to your request within 30 days work.

9Cookie Policy

GGL Bet uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver relevant content to you. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, sessions, and security. Cannot be disabled.
• Analytics Cookies: Helping us understand how members interact with the GGL Bet platform so we can make continuous improvements.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
• Marketing Cookies: Used to show you relevant GGL Bet promotions. You may choose to disable these cookies.

You can manage your cookie settings at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform. GGL Bet.

10Children's Privacy

Platform GGL Bet is intended solely for individuals aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover that personal data of anyone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian and believe your child has registered an account with GGL Bet, please contact us immediately at support@gglbet.click.

11Privacy Policy Amendments

GGL Bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be available on this page with a clearly indicated update date.

For material changes that affect how we use your data, we will notify you via:

• In-platform notifications on GGL Bet while you are logged in.
• Email to your registered address at least 14 days before the changes take effect.

Continued use of the platform GGL Bet after notice of changes is considered acceptance of the updated Privacy Policy.

12Contact Us – Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how GGL Bet handles your personal data, please contact us via:

• Privacy Email: privacy@gglbet.click
• General Support Email: support@gglbet.click
• Live Chat: Available 24 hours a day, 7 days a week via the GGL Bet platform.

We are committed to responding to all privacy-related enquiries within 3 business days and fulfil data requests within 30 days from the date of receipt of the completed request.